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Six Sigma for Law Firms: Move Over Client Surveys, Make Way for Net Promoter...
As I’ve written about previously, I am proud of my GE pedigree, particularly the invaluable Six Sigma and “Lean” training in operational rigor, analysis, continuous improvement, measurement and...
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You Can Never Be Too Rich or Too Lean
I am proud of my GE pedigree, particularly the invaluable training in operational rigor, continuous improvement, measurement and repeatable processes that I’ve incorporated into my marketing practice...
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